Returns

We accept returns within 30 days of the delivery date. To be eligible, items must meet the following conditions:

• The item must be unused and in the same condition you received it
• It must be in its original packaging with all seals intact
• You must have proof of purchase (order confirmation email or receipt)

To initiate a return, contact us at returns@novacleanse.com with your order number before sending anything back.

Refunds

Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within these timeframes:

If you haven't received a refund within 10 business days, first check with your bank or card issuer. Still nothing? Email us at returns@novacleanse.com.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll arrange a replacement or full refund at no extra cost. Please include:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

Exchanges

We only replace items that are defective or damaged. If you need a different product, we recommend returning the eligible item and placing a new order. Contact us and we'll make the process as smooth as possible.

Sale & Discounted Items

Full-price items qualify for our standard 30-day return policy. Items marked as final sale or purchased with a discount code greater than 30% off are not eligible for return or refund unless they arrive damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service. Nova Cleanse is not responsible for returned items that are lost or damaged in transit.