Information We Collect

We collect information you provide directly to us when you:

• Create an account or place an order
• Fill out forms on our website
• Contact us for customer support
• Subscribe to our newsletter or promotions

This may include your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely through Shopify Payments — we do not store full card numbers.

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, referring URLs, pages visited, and device information.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Send promotional communications (only if you opt in)
• Improve our website, products, and services
• Detect and prevent fraudulent transactions
• Comply with our legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our store, including:

• Shopify – our e-commerce platform
• Payment processors – to handle transactions securely
• Shipping carriers – to deliver your orders
• Email marketing platforms – if you have opted in

These parties are contractually obligated to keep your information confidential and may only use it for the purposes we specify. We may also disclose information when required by law or to protect the rights and safety of Nova Cleanse and our customers.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyse site traffic. Types of cookies we use include:

• Essential cookies – required for the store to function (e.g. your shopping cart)
• Analytics cookies – help us understand how visitors interact with our site
• Marketing cookies – used to show relevant ads on other platforms

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our store.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and reporting requirements. Order records are typically retained for a minimum of 7 years in accordance with applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our store is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out — we're happy to help.